The trust centre.
The detail behind how we work. Policies, security information and the providers involved.
Public documents
Read our policies and download PDF copies.
Privacy Notice
Last updated: 01/11/2026
IMS Policy Statement
SIM-POL-046 · Version 1.0 Final · 01/11/2026 · 4 pages
Modern Slavery, ESG and Ethical Business Statement
Published Date: 02/11/2026
Your service, in detail
Each service has its own systems, data and responsibilities. These areas cover the supporting information for your review. Our team confirms what can be shared before sending it to you.
Platforms & access
The systems in scope and who looks after them.
- Hosting and service boundaries
- Access and configuration
- Monitoring arrangements
People & responsibilities
The people and policies behind the work.
- Information security policies
- Roles and responsibilities
- Supplier review information
Applications & AI
How software changes and AI use fit your service.
- Development and change management
- Data access and AI use
- Review and handover
Support & recovery
The arrangements for keeping your service running.
- Support routes and coverage
- Backup scope and responsibilities
- Continuity and recovery objectives
Data & privacy
The information involved and how it is handled.
- Processing roles and data handling
- Retention and deletion arrangements
- Providers, locations and transfer terms
Have a questionnaire or a specific request?
Tell us what you are reviewing and the detail you need. Our team will confirm the next steps by email.
Certifications and frameworks
Certificate copies and the scope that applies to your engagement are shared on request.
CertifiedISO/IEC 27001
Information security management
CertifiedISO/IEC 42001
Artificial intelligence management
CertifiedISO 9001
Quality management
Built againstCIS Benchmarks
Technical security benchmarks
Provider security information
Visit each provider's trust centre for its security, privacy and compliance information.
